Useful documentation tends to accumulate in Dropbox over time - product guides, policy documents, reference materials that teams share and update but never formally publish anywhere. That content could be answering customer questions. Right now it is just sitting in a folder.

Connecting Dropbox gives your agent direct access to those files. No manual copying, no duplicate maintenance. Your agent reads the content where it already lives and uses it to answer questions, staying in sync as files are updated.

In this article, you'll learn:

• What happens when you connect Dropbox 
• How to connect your Dropbox account
• How to manage the connection after it's set up

What Gets Connected

When you connect Dropbox, Outlearn syncs the files and folders you authorize and uses them as a source of answers. Your files stay exactly where they are - Outlearn reads them, it never modifies or moves them.

Supported file types include documents, spreadsheets, and text files. Files in unsupported formats will be skipped.

How to Connect Dropbox

1. Go to the Sources tab.
2. Click + Add Knowledge.
3. In the Add Knowledge Sources modal, click Cloud Storage in the left panel.
4. Select Dropbox.
5. Log in to your Dropbox account when prompted and authorize Outlearn to access your files.
6. Follow the on-screen steps to select which files or folders to sync and set accessibility.

After Connecting

Once connected, Dropbox will appear in your Sources list. Outlearn will keep it in sync automatically as your files change.

From the Sources list you can:

• Change accessibility using the dropdown next to the source.
• Toggle it on or off using the In Use toggle.
• Resync manually using the three-dot menu to force an immediate update.
• Delete the connection using the three-dot menu if you no longer need it.

Best Practices

• Only connect folders or files that are relevant to the questions your agent will be answering - connecting your entire Dropbox adds noise and can dilute answer quality.
• Use Internal accessibility for files containing sensitive company information that shouldn't be shared with public users.
• If you reorganize or rename files in Dropbox, trigger a manual resync to make sure the changes are reflected in your agent.