Your team has a Spaces channel for general questions. Some questions get answered quickly. Others get one reply that leads somewhere and then trail off. A few never get a response at all. The quality of the answer depends entirely on who happens to be watching the channel that day.

Deploy your agent to Google Chat and every question in that channel gets a consistent, sourced, immediate answer - not dependent on who is around. Your team stops having a different experience of the same information based on timing and luck.

In this article, you'll learn:

• How the Google Chat deployment works
• How to connect Google Chat from the Deploy tab
• How team members interact with the agent

How It Works

Once connected, your agent is available inside Google Chat. Your agent is available in any Google Chat space. Team members can ask questions in any space and get answers inline, instantly.

This deployment is best suited for internal agents —-for example, an HR agent that answers employee questions about policies, an IT agent for troubleshooting, or a general knowledge agent for your team's most common internal questions.

Note: Deploying your agent to Google Chat is different from using Google Chat as a knowledge source. This article covers making your agent available in Google Chat. To use Google Chat conversations as a source of knowledge for your agent, see Connecting Google Chat as a Knowledge Source.

How to Deploy to Google Chat

1. Go to the Deploy tab.
2. Scroll to the Team Chat section.
3. Find the Google Chat card and click Connect.
4. Log in to your Google Chat account when prompted and authorize Outlearn.
5. Follow the on-screen setup steps to complete the connection.

How Team Members Use the Agent

Once deployed, team members can message the agent in any space where it's been added, or start a direct message with it. The agent responds inline. No individual setup is required for team members.

Best Practices

• Make sure your agent's knowledge sources are configured for internal content before deploying to Google Chat - internal agents should be drawing from internal sources, not public-facing help articles.
• Set the agent's accessibility to Internal in its Settings to ensure only authenticated team members can interact with it.
• Announce the deployment to your team and show them how to use it - even the best agent goes unused if people don't know it exists.
• Monitor the Conversation & Training tab for the first week to see what your team is asking and identify gaps in your sources.