Someone joins your team. On day three they have a question about the refund policy. They search Slack, find a message from eight months ago that might be outdated, and ping the most senior person they can find. That person stops what they are doing, answers, and goes back to work. Multiplied across a team, this happens dozens of times a week.

Deploy your agent to Slack and that question gets answered in seconds, from the correct and current version of your documentation, without interrupting anyone. New team members get answers instantly. Experienced ones stop being the default source of truth for things that are already written down.

In this article, you'll learn:

• How the Slack deployment works
• How to connect Slack from the Deploy tab
• How team members interact with the agent

How It Works

Once connected, your agent is available inside Slack. Team members can mention @Outlearn in any channel to ask a question. The agent responds inline - no need to leave the conversation or open a separate window.

This deployment is best suited for internal agents - for example, an HR agent that answers employee questions about policies, an IT agent for troubleshooting, or a general knowledge agent for your team's most common internal questions.

Note: Deploying your agent to Slack is different from using Slack as a knowledge source. This article covers making your agent available in Slack. To use Slack conversations as a source of knowledge for your agent, see Connecting Slack as a Knowledge Source.

How to Deploy to Slack

1. Go to the Deploy tab.
2. Scroll to the Team Chat section.
3. Find the Slack card and click Connect.
4. Log in to your Slack account when prompted and authorize Outlearn.
5. Follow the on-screen setup steps to complete the connection.

How Team Members Use the Agent

Once deployed, team members can interact with your agent by mentioning it in any channel:

@Outlearn How do I submit a reimbursement request?

The agent responds in the thread. No setup is required for individual team members - if they're in a channel where the agent is active, they can use it immediately.

Best Practices

• Make sure your agent's knowledge sources are configured for internal content before deploying to Slack — internal agents should be drawing from internal sources, not public-facing help articles.
• Set the agent's accessibility to Internal in its Settings to ensure only authenticated team members can interact with it.
• Announce the deployment to your team and show them how to use it - even the best agent goes unused if people don't know it exists.
• Monitor the Conversation & Training tab for the first week to see what your team is asking and identify gaps in your sources.