Your team's Google Drive is full of useful content that never makes it into your knowledge base - product guides, policy documents, onboarding materials, process docs. Customers ask questions those files could answer. Your agent just cannot reach them yet.

Connecting Google Drive gives your agent access to that content directly. No copying, no reformatting, no maintaining a second version somewhere else. Your agent reads the files in Drive and uses them as a source of answers, staying in sync automatically as they are updated.

In this article, you'll learn:

• What happens when you connect Google Drive
• How to connect your Google Drive account
• How to manage the connection after it's set up 

What Gets Connected

When you connect Google Drive, Outlearn syncs the files and folders you authorize and uses them as a source of answers. Your files stay exactly where they are - Outlearn reads them, it never modifies or moves them.

Supported file types include documents, spreadsheets, and text files. Files in unsupported formats will be skipped.

How to Connect Google Drive

1. Go to the Sources tab.
2. Click + Add Knowledge.
3. In the Add Knowledge Sources modal, click Cloud Storage in the left panel.
4. Select Google Drive.
5. Log in to your Google Drive account when prompted and authorize Outlearn to access your files.
6. Follow the on-screen steps to select which files or folders to sync and set accessibility.

After Connecting

Once connected, Google Drive will appear in your Sources list. Outlearn will keep it in sync automatically as your files change.

From the Sources list you can:

• Change accessibility using the dropdown next to the source.
• Toggle it on or off using the In Use toggle.
• Resync manually using the three-dot menu to force an immediate update.
• Delete the connection using the three-dot menu if you no longer need it.

Best Practices

• Only connect folders or files that are relevant to the questions your agent will be answering - connecting your entire Google Drive adds noise and can dilute answer quality.
• Use Internal accessibility for files containing sensitive company information that shouldn't be shared with public users.
• If you reorganize or rename files in Google Drive, trigger a manual resync to make sure the changes are reflected in your agent.