You built your Helpjuice knowledge base to help customers find answers on their own. Connecting it to Outlearn takes that one step further - instead of customers searching for articles, your agent finds the right answer for them and delivers it instantly in the conversation.

A customer opens your knowledge base, searches for "how do I reset my password", gets four results, opens two of them, and still is not sure which step applies to their account type. They open the chat widget and ask. Your agent - connected to that same knowledge base - reads the question, finds the right answer across your articles, and delivers it directly. The customer did not have to navigate anything.

Because Helpjuice and Outlearn are built by the same team, this is the tightest integration available. Connect once and your agent always reflects the most current version of your knowledge base.

In this article, you'll learn:

• What happens when you connect Helpjuice
• How to connect your Helpjuice knowledge base 
• How to choose which articles to sync and who can access them

What Gets Connected

When you connect Helpjuice, Outlearn syncs your knowledge base articles and uses them as a source of answers. You choose whether to include only published articles or drafts too, which languages to include, and who the content is accessible to.

Your articles stay exactly where they are - Outlearn reads them, it never modifies or moves them.

How to Connect Helpjuice

1. Go to the Sources tab.
2. Click + Add Knowledge.
3. In the Add Knowledge Sources modal, click Knowledge Base in the left panel.
4. Select Helpjuice.
5. Log in to your Helpjuice account when prompted.
6. If you have multiple knowledge bases, select the one you want to connect and click Connect Account.

Step 1: Choose Which Articles to Sync

• Published Articles: Only articles that are live and visible to your customers. Recommended for most setups.
• Published & Draft Articles: Includes unpublished drafts. Use this if you want your agent to be able to answer questions about content that isn't live yet - for example, for an internal agent used by your team.

Click Continue.

Step 2: Choose Languages

If your knowledge base has content in multiple languages, you'll be asked which languages to include.

Select all the languages you want your agent to use and click Continue.

If your knowledge base is in a single language, this step may be skipped automatically.

Step 3: Set Accessibility

Choose which users your agent should use this content for.

• Public: Visible to everyone - no login required. Use this for customer-facing agents.
• Internal: Only visible to logged-in Helpjuice users. Use this for internal agents.
• Private: Restricted to users verified by email or JWT authentication. Use this if you need to control access at the individual user level.

For most teams, Public is the right choice for a customer support agent.

Click Sync Articles.

Step 4: You're All Set

Once syncing is complete, a confirmation screen will appear.

• Click Done to return to your Sources list.
• Click Get Embed Code if you're ready to deploy your agent and want to go directly to the Deploy page.

Your Helpjuice knowledge base will now appear in your Sources list with the number of synced articles and the time of last sync. Outlearn will keep it updated automatically as your articles change.

Best Practices

• Start with Published Articles only - adding drafts can introduce incomplete or inconsistent answers.
• If you have a large knowledge base, check the Content Gaps section in Analytics after a few days of conversations to see which articles are being used most - and which gaps remain.
• After publishing a major batch of article updates in Helpjuice, trigger a manual resync from the Sources list to make sure your agent picks up changes immediately.
• Use Internal accessibility if you're building an agent for your support team rather than your customers - this keeps internal articles out of public conversations.