Setting Up Alerts and Collecting User Ratings
Proactively engage users and gather feedback after every conversation.
Written by Outlearn Documentation
Updated at April 24th, 2026
Table of Contents
A user has been on your pricing page for four minutes. They have a question - you can tell because they keep scrolling back to the same section. But they do not open the chat. They do not know it is there, or they do not think it can help, or the timing just did not click. They close the tab.
An alert message would have caught them. A small nudge at the right moment - "Have a question about pricing?" - and the conversation starts. Set that up alongside post-conversation ratings and you have two things working together: more conversations happening, and a clear signal on which ones went well. This article shows you how to configure both.
In this article, you'll learn:
- How to set up a nudge message
- How to configure the rating popup
- How to access and review ratings
How to Access Alert Settings
- Go to the Deploy tab.
- Click Customize Widget on the Chat Widget card.
- Click the Alerts tab.
Nudge Message
A nudge message is a small proactive prompt that appears near the chat bubble - before the user opens the chat. It's designed to catch attention and invite users into the conversation.
Example nudge messages:
- "👋 Have a question? I'm here to help!"
- "Need help finding something?"
- "Ask me anything about Helpjuice →"
Keep nudge messages short and inviting - one sentence is enough.
Click Apply Changes to save.
Rating Popup
The rating popup appears automatically after a conversation ends, asking the user to rate their experience. The data feeds directly into your Satisfaction Score in Analytics.
You can customize three things:
| Field | What it is | Example |
|---|---|---|
| Title | The heading shown at the top of the popup | "Rate your experience" |
| Rating placeholder | The prompt shown in the feedback text box | "What did you like about this response?" |
| Submit button text | The label on the submit button | "Submit" |
Click Apply Changes to save.
Viewing Ratings
Ratings collected through the popup appear in your Analytics tab under the Satisfaction Score metric on the Overview page. Individual ratings are also visible per conversation in the Conversation & Training tab.
Best Practices
- Keep the nudge message friendly and question-oriented - users respond better to "Have a question?" than to "Chat with our bot."
- Don't make the rating popup feel like a chore - a short, simple prompt gets more responses than a long one.
- Review your Satisfaction Score in Analytics regularly. A drop in ratings is often the first signal that your agent's answers are slipping in quality.
- The rating popup fires automatically after conversations - you don't need to trigger it manually.