A user opens the chat widget. The welcome message says "Hi! How can I help you today?" They type something vague back. The conversation meanders. Compare that to a widget that opens with "Ask me anything about your account, billing, or getting started" - the user immediately knows what to ask, asks it well, and gets a useful answer.

The welcome message is one setting. But there are others that matter just as much - whether users can attach files, whether voice is enabled, whether the Outlearn branding shows in the footer. Each one is a small decision that shapes the experience. This article walks you through all of them.

In this article, you'll learn:

• How to set the initial message
• How to enable or disable file uploads, voice calls, and sound effects
• How to remove the Outlearn watermark

How to Access Widget Settings

1. Go to the Deploy tab.
2. Click Customize Widget on the Chat Widget card.
3. Click the Settings tab.

Initial Message

The initial message is the first thing a user sees when they open the chat widget - before they've typed anything. It sets the tone for the conversation and tells users what the agent can help with.

Example initial messages:

• "Hello! 👋 How can I help you today?"
• "Hi there! Ask me anything about Helpjuice."
• "Welcome to Helpjuice Support. What can I help you with?"

Keep it welcoming and specific. A generic "How can I help?" works, but something that mentions what your agent is for helps users understand what to ask.

Feature Toggles

Upload Files

Default: Off

When enabled, users can attach files to their messages in the chat. Useful if users often need to share screenshots, documents, or other files to explain their issue.

Enable Voice Calls

Default: Off

When enabled, users can initiate a voice call directly from the chat widget. Turn this on if your team is available to take calls and you want to offer that option alongside chat.

Sound Effects

Default: Off

When enabled, the widget plays a sound when a new message arrives. Some users find this helpful; others find it disruptive. Off by default - turn it on if your users are likely to have the chat open in the background and benefit from an audio cue.

Show Watermark

Default: On

When enabled, "Powered by Outlearn" appears at the bottom of the chat widget. Turn this off if you want a fully white-labeled experience with no Outlearn branding visible to your users.

Availability of this option may depend on your plan. Check your current plan in the Billing section if the toggle is unavailable.

Saving Changes

Click Apply Changes at the bottom of the Settings tab to save any changes you've made.

Best Practices

• Write an initial message that tells users what the agent is for - not just "How can I help?" but something like "Ask me anything about [your product]." It reduces hesitation and helps users ask better questions.
• Only enable Upload Files if your agent or support team can actually do something useful with uploaded files - otherwise it creates an expectation you can't meet.
• Turn off Show Watermark if brand consistency matters to your organization - a seamless, branded experience builds more user trust.