A user lands on your knowledge base. They search, they browse, they open three articles. None of them quite answers their question - the answer exists across two articles but they would have to connect the dots themselves. They give up and submit a support ticket. Your team gets a ticket for something that was technically documented.

Embedding your Outlearn widget on your Helpjuice knowledge base catches that user before they leave. They can ask the question directly and your agent finds the answer from across all your documentation - even when it spans multiple articles. The knowledge base handles the reading. The agent handles the asking.

In this article, you'll learn:

• How the Helpjuice knowledge base integration works
• How to configure it from the Deploy tab

How It Works

When you connect this integration, Outlearn automatically embeds your chat widget on your Helpjuice knowledge base. The widget appears on all your knowledge base pages - the same way it would if you'd manually added the embed code, but without having to touch your Helpjuice theme or code.

This means your users get the best of both worlds: self-service help articles and an AI agent ready to answer questions the articles don't cover.

How to Set It Up

1. Go to the Deploy tab.
2. Scroll to the Knowledge Base section.
3. Find the Helpjuice card - if your Helpjuice knowledge base is already connected as a source, it will show as Active.
4. Click Configure to review or adjust the settings.

Best Practices

• Make sure your Helpjuice knowledge base is connected as a knowledge source before deploying here - your agent should be learning from your articles, not just sitting on the same page as them.
• Use the same branding settings (colors, logo, chat title) as your widget elsewhere for a consistent experience across your site and knowledge base.
• Monitor which questions users ask on your knowledge base via the Conversation & Training tab - users often ask things that would make great new articles.