It is a Tuesday afternoon. Your agent has been live for two weeks and it has been handling conversations well. Then it stops responding. New messages come in and nothing happens. You check the dashboard and see it: your credit balance hit zero at some point during the day and nobody noticed.

Credits are what your agent runs on. Every response uses a credit or more depending on your model. Knowing how credits work, how to track your usage, and how to top up when needed means you stay in control of your costs and your agent never misses a conversation it should be handling.

In this article, you'll learn:    

• What credits are and how they're used
• How to check your current balance
• What happens when credits run out
• How to get more credits

What Are Credits?

Credits are units that measure your agent's activity. Each conversation your agent handles consumes a certain number of credits - the exact amount depends on the AI model you've chosen.

Your plan includes a set number of credits per month. When the month resets, your credit balance refreshes  unused credits from the previous month do not carry over.

To see which model your agent is using, go to Settings → AI Model. For help choosing a model, see Choosing an AI Model.

Checking Your Credit Balance

Your credit balance is always visible in the top navigation bar, no matter which section of the dashboard you're in.

Hover over the percentage indicator to see a full breakdown:

• Total credits included in your current plan
• Credits used so far this period
• Credits remaining
• Reset date - when your balance will refresh

What Happens When You Run Out of Credits

If your credit balance reaches zero and you don't have auto-recharge enabled or extra credits available, your agent will stop responding to new conversations until your balance is replenished.

Existing conversations in progress are not affected - only new ones starting after the balance hits zero.

To avoid this:

• Enable auto-recharge to top up automatically when your balance runs low (see Setting Up Auto-Recharge)
• Upgrade your plan if you're consistently running out before the month ends
• Purchase extra credits manually from the Billing page

How to Get More Credits

Option 1: Upgrade Your Plan

If you're regularly running out of credits, the most cost-effective solution is usually upgrading to the next plan tier.

1. Click Get More Credits in the credits panel, or go to Profile → Billing.
2. Select a higher plan and click Upgrade.

Option 2: Purchase Extra Credits

If you occasionally need more credits without changing your plan, you can buy extra units at +1,000 credits for $40.

Extra credits are available on all paid plans and are charged in addition to your monthly plan cost.

Option 3: Enable Auto-Recharge

Auto-recharge purchases extra credits automatically when your balance falls below a threshold - so your agent never goes offline unexpectedly. See Setting Up Auto-Recharge for how to configure it.

Best Practices

• Check your credit usage in the first week after going live - real conversation volume is often different from what you estimated.
• If your usage is consistently near the top of your plan's allowance, upgrade before you run out rather than after - a credit outage during peak hours is worse than a slightly higher monthly bill.
• Higher-tier AI models cost 2 credits per conversation instead of 1. If you're on a lower plan and using a 2-credit model, your effective monthly conversation capacity is halved. Factor this in when choosing your model.